qk999 Terms & Conditions
Please read these terms carefully before using our platform — they form the basis of the mutual agreement between you and qk999.
Table of Contents
- 1. Definitions & Scope
- 2. Eligibility & Age Limit
- 3. Account Registration & Security
- 4. Deposit & Withdrawal Policy
- 5. Bonuses & Promotions
- 6. Betting & Gaming Rules
- 7. Prohibited Activities
- 8. Account Suspension & Closure
- 9. Limitation of Liability
- 10. Dispute Resolution
- 11. Changes to Terms
- 12. Contact
Definitions & Scope
These terms and conditions ("Terms") apply to the qk999 platform and all of its services. The definitions below are used throughout this document.
"Platform"
The qk999 website (qk999.bar), its mobile version, and all associated digital services are collectively referred to as the "Platform".
"User"
Any person who has registered at qk999 or is using the platform is a "User".
"Services"
Online casino games, sports betting, live dealer games, and all entertainment activities provided by qk999.
"Account"
The personal profile registered for each user, through which they can access the platform and carry out transactions.
These Terms form a legal agreement between you and qk999 from the moment you access or begin using the platform. If you do not agree to these terms, please refrain from using the platform.
Eligibility & Age Limit
To use qk999's services, users must meet the following eligibility requirements.
Age Limit & Identity Verification
- To use qk999, you must be at least 21 years old. This platform is for users aged 21 and above only.
- You must provide your correct date of birth during registration. Providing false information will result in immediate account closure.
- qk999 may request official documents (national ID card or passport) for identity verification at any time.
- qk999 is committed to protecting minors. Any account found to belong to a minor will be closed immediately and all transactions will be considered void.
Geographic Restrictions
- Users must be located in a jurisdiction where receiving online gaming services is not prohibited at the individual level.
- Users are solely responsible for staying informed about the laws applicable in their region.
- Attempting to access the platform from a restricted region via VPN or proxy carries the risk of account termination.
Account Registration & Security
Registration Requirements
- Each person may operate only one account. Opening multiple accounts is strictly prohibited.
- All information provided at the time of registration must be accurate, complete, and up to date.
- The account is for the registered user's personal use only — playing on behalf of or with funds from a third party is prohibited.
- Accounts may not be opened in the name of any business entity.
Account Security
- It is your responsibility to keep your login credentials (username and password) confidential.
- If you suspect unauthorised access, notify qk999 support immediately.
- qk999 will never ask for your password via email or chat.
- Operating your account through third-party software or bots is strictly prohibited.
If you notice any unusual activity on your account, contact us promptly. qk999 uses SSL encryption and advanced security measures to protect your account.
Deposit & Withdrawal Policy
All financial transactions at qk999 are conducted in Bangladeshi Taka (BDT / ৳). The following methods are supported.
bKash
The most widely used mobile banking service in Bangladesh.
Nagad
The postal department's mobile financial service.
Rocket
Dutch-Bangla Bank's mobile banking service.
Bank Transfer
Direct bank transfer through major commercial banks.
Limits & Timelines
- Minimum deposit: ৳500 — applicable to all methods.
- Minimum withdrawal: ৳500.
- Withdrawal time: Processing is generally completed within 5 to 30 minutes.
- Account verification must be completed before a withdrawal request can be made.
- Withdrawal funds must have been obtained through deposits — third-party funds are not accepted.
- qk999 is not responsible for minor discrepancies arising from taxes or banking fees.
Bonuses & Promotions
qk999 offers various promotional offers. The following terms apply when you claim these offers.
Welcome Bonus
- New members receive a 100% bonus up to ৳20,000 on their first deposit.
- Example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.
- Example: deposit ৳42,000 and receive the maximum ৳20,000 bonus — total balance ৳62,000.
- A 25x wagering requirement must be met on the bonus amount.
- Example: ৳1,000 bonus × 25 = ৳25,000 must be wagered before withdrawing bonus winnings.
- Wagering is calculated on the bonus amount only — not on the deposited principal.
General Bonus Terms
- Each bonus offer may have its own specific terms, which will be stated on the offer page.
- A bonus may be claimed only once — attempting to claim the same offer again is prohibited.
- Transferring or cashing out a bonus is not possible before the wagering requirement is met.
- qk999 reserves the right to change, suspend, or cancel any promotion without prior notice.
- If misuse of a promotion is suspected, the bonus will be cancelled and the account will be reviewed.
Betting & Gaming Rules
All gaming activities at qk999 are conducted in accordance with fair play principles. Please keep the following rules in mind.
General Gaming Rules
- All bets are considered final once the result is announced — exceptions apply in the case of technical errors.
- In unusual circumstances caused by a system error, qk999 may void or reassess bets.
- If the internet connection is lost, the result of the round in progress will be saved on the server.
- In the event of a dispute over a game result, the server logs will be considered the final reference.
Sports Betting Rules
- Bets placed before an event begins are valid; separate live betting rules apply once an event has started.
- If an event is cancelled or postponed, the related bets will be voided and the original stake returned.
- In the event of odds changes, the odds at the time the bet was placed will apply.
- Rules for parlay bets combining multiple events can be found on the relevant page.
Prohibited Activities
The following activities are strictly prohibited to protect the integrity and fairness of qk999. Violations may result in account closure and forfeiture of funds.
Strictly Prohibited
- Creating or managing multiple accounts.
- Strategically placing bets on opposing sides to meet bonus conditions (promotion abuse).
- Playing games using automated software, bots, scripts, or machines.
- Attempting to hack, deploy malware, or carry out cyberattacks on the platform.
- Playing games using third-party funds or on behalf of a third party.
- Colluding with other users to defraud the platform (collusion).
- Using the platform for money laundering or any other illegal financial activity.
- Registering with a false identity or forged documents.
- Threatening, harassing, or insulting other users.
Account Suspension & Closure
Closure by qk999
qk999 may temporarily suspend or permanently close an account under any of the following circumstances:
- Violation of any clause in these terms and conditions.
- Fraudulent activity or misuse of an account.
- Failure to verify identity or submission of false information.
- Instructions from a regulatory authority or legal requirements.
- Extended inactivity by the user.
Closure by the User
You may also request to close your account at any time:
- Send an account closure request via support chat or email.
- Use the self-exclusion feature as part of responsible gaming.
- Check any pending bonus wagering conditions before closing your account.
- The account closure process will be completed after the verified balance has been withdrawn.
If qk999 closes an account by its own decision, any legitimate balance will be returned provided no fraud is proven. However, in cases of bonus-related term violations, funds earned through bonuses may be forfeited.
Limitation of Liability
Scope of qk999's Liability
- qk999 makes every effort to ensure the quality and security of the services provided through its platform.
- qk999 is not responsible for losses caused by internet connectivity issues, user device faults, or third-party service failures.
- qk999 always works to ensure maximum platform availability; however, brief interruptions may occur due to maintenance or unforeseen technical reasons.
- qk999 will not bear responsibility for losses resulting from a user's own negligence or unauthorized third-party access.
User Responsibilities
- Gaming is a recreational activity — the full risk of financial loss rests with the user.
- You are solely responsible for complying with the laws applicable in your jurisdiction.
- Users are responsible for paying any taxes applicable to financial earnings from gaming.
Dispute Resolution
qk999 is committed to resolving all disputes promptly and fairly.
How to Submit a Complaint
- Step 1: Contact the support team directly via live chat. Our support team is available 24/7 in Bengali and English.
- Step 2: Send a detailed complaint by email to: [email protected] — include your account number, a description of the issue, and the relevant dates.
- Step 3: The support team will review the complaint and provide a written decision.
Disputes Regarding Game Results
- In the event of a dispute over a game result or transaction, qk999's server logs will be treated as the final evidence.
- In the case of a clear technical error, qk999 reserves the right to review or void a bet.
- All disputes must be raised within 30 days of the date of the relevant transaction.
Changes to Terms
Right to Make Changes & Notice
- qk999 reserves the right to change, amend, or update these terms and conditions at any time.
- For significant changes, users will be notified in advance by email or through a platform notice.
- Continued use of the platform after a change has been made will be taken as the user's acceptance of the new terms and conditions.
- If you do not agree with the new terms and conditions, please request to close your account.
- The most recently updated terms and conditions will always be displayed on this page. The "Last Updated" date is noted at the top of the page.
Contact
If you have any questions or comments about these terms and conditions, please get in touch with us.
Live Chat
Support is available 24 hours a day, 7 days a week in Bengali and English through the platform's live chat feature.
Email Support
For detailed questions or complaints, email us at: [email protected]
Frequently Asked Questions
Answers to frequently asked questions about the rules and terms and conditions can be found here.